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FREE SHIPPING ON ORDERS OVER $75* - SEE DETAILS

Policies and Shipping

Returns

Need to return something? We want to help make it right. If there’s a problem with something you purchased from us, you can return it to our store or ship it back within 30 days of purchase. Items in new, unopened, unridden condition may be eligible for a full refund. Merchandise returned in opened or used condition is subject to a 15% restocking fee. (Labor fees are not refundable, i.e., custom built wheels.) Shipping charges are not refundable. Return shipping labels can be provided and the shipping cost can be deducted from the return total.

All returns that are shipped to our store must be approved ahead of time. A return authorization number can be obtained by emailing us support@reserbicycle.com or replying from your order confirmation email.

Satisfaction Guarantee

We stand 100% behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Shipping / Delivery Options

Orders usually ship within one business day of being placed. Express shipping orders are normally delivered within 1-2 business days.

Orders over $75 dollars may qualify for FREE ground shipping. Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Ground Shipping - We ship ground orders using UPS Ground, Fedex Ground, and USPS Priority. All shipments include tracking which is emailed to you when your order is processed.

Express Shipping - Most small orders can be shipped using faster delivery options available using UPS, Fedex, and USPS. We will contact you before processing your order to discuss estimated delivery dates. Express shipping orders are normally delivered within 1-2 business days.

Same Day Delivery - We are currently testing this delivery option and will contact you before processing to confirm delivery details. Orders that are received before 3pm EST Monday-Friday that contain Items that are listed as "In stock" currently qualify for this delivery option. Items listed as "In Stock, Ready to ship" are not available for same day delivery but usually could be delivered within 2-3 business days.

If you live in Hawaii or Alaska please contact us for a shipping quote. Sorry, but we do not ship to outside of the Continental U.S. 

Stock Status

When your viewing an item you will see these availability stock status messages:

In stock - This item is currently in stock at our shop in Newport, KY and should ship within one business day of receiving your order. 

In stock, Ready to ship - This item is currently in stock at one or more of our warehouses. Depending on the item, it may ship directly from our warehouse or it will need to be transferred to our store before we are able to ship. Normally warehouse transfers take around 2-3 business days.

More on the way, Sign up for stock alert - This item is currently on order from the manufacture or vendor. Stock alert maybe available depending on the items estimated delivery window. Most items arrive within 2-7 business days but due to high demand some items may have unknown estimate delivery dates. Feel free to send us a message to learn more about ETA and backorder options.

Out of stock, Contact us for ETA - This items availability is unknown or not available to display on our website. Contact us via online chat or email to check future availability.

NOTE: If your order contains items that are from our shop and warehouse(s) your order may take a few extra days to ship while inventory is transferred. Please include in the order notes if you need a certain item by a certain date and we do our best to make that possible. 

In-Store Pickup

Most orders will be ready for pickup within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you contact us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by contacting us. Thank you!