At Reser Bicycle Outfitters, we believe in supporting the health and wellness of our employees and our community. Recently, a member of our team developed symptoms consistent with COVID-19. While test results are still forthcoming, we are taking steps to minimize the potential impact on our employees and customers.
Due to the uncertainty surrounding this situation, Reser Bicycle Outfitters will operate on a minimal staff until further notice. As a result, we will be unable to provide many of the services we regularly offer as we take the following precautions:
-Trailhead Coffee will be closed until further notice
-Reser Bicycle Outfitters will not accept additional service, either as a walk up, or scheduled appointment
-on the spot repairs will not be accepted
-the phone will be disabled due to minimal staffing
For the time being, the store will remain open and customers can collect completed service items as well as orders placed through our website. The situation is highly fluid, and we will provide updates as it develops. Thank you for your continued support in these uncertain times and we look forward to serving you in the future.
At Reser Bicycle Outfitters and Trailhead Coffee, we love being a part of your adventures. As a small business, we truly appreciate your support and will continue to serve you in the future.
We are taking recent developments surrounding COVID-19 seriously and are rolling out a series of changes to ensure the safety of our customers and employees during this crisis. Please consider us as you shop from home, your business is important to us, especially now.
In an effort to prevent the spread of the virus we have revamped our cleaning and sanitation procedures in the service department, sales floor, and Trailhead Coffee. Additionally, we are limiting access to the shop until further notice. We will, however, provide the following services to continue supporting our customers:
- Free pick-up and delivery of bicycle tuneup services within a 12-mile radius until the end of March.
- Free delivery on all online and phone orders over $50.00 within a 12-mile radius until the end of March.
- Our sales team is available by phone, email, and via our online chat. We are excited to provide the same level of service our customers would receive in-store but via a safer medium by using the website to showcase products and provide guidance by phone.
- We are taking additional steps to sanitize bicycles between test rides to protect customers interested in purchasing a bike.
- After test rides, prior to, and at the conclusion of service, we will sanitize each bicycle's grips, saddles, and commonly touched areas.
- Trailhead Coffee is currently open, however, service is carry-out only and orders can be placed from the sidewalk window.